What should I do if I am having problems with the car I bought?
The Federal Consumer Information Center website has advice on contacting the dealer and/or the manufacturer and how to use alternative dispute resolution techniques.
There is also contact information and online links for the consumer affairs departments of some of the major vehicle manufacturers and several nongovernmental organizations that handle consumer complaints.
If you continue to have problems with your new car or believe the car is defective, you may want to consider legal options, including Washington’s lemon law, state uniform commercial codes, and the federal Magnuson Moss Warranty Act.
The Auto Safety Organization offers advice on using lemon laws and a link to brief summaries of each state’s lemon laws.
Generally, lemon laws require that a manufacturer provide a refund or replacement for a defective new vehicle that is not repaired within a reasonable number of attempts. Most such laws provide for refund or replacement when a substantial defect cannot be fixed in 4 tries, a safety defect within 2 tries or the auto is out of service for 30 days, within the first 12-18,000 miles/12-24 months.